Terms and Conditions for bookings

1Scope and contracting party

These terms apply to temporary stays in the apartments of Kitzhorn Suites GmbH booked directly with us, and to any additional services agreed alongside them. For corporate stays booked as accommodation, individually agreed conditions apply in addition. Contracts for the use of an apartment as a residence are concluded separately.

The contracting party is Kitzhorn Suites GmbH, registered office in Uttendorf, company register number FN 654308v. You can reach us at info@kitzhornsuites.at or by telephone on +43 660 5668184. Individual agreements take precedence over these terms.

2Enquiry and conclusion of contract

An enquiry through the website or by email is non-binding. An automatic acknowledgement merely confirms that the enquiry has reached us. An accommodation contract comes into being when you accept an expressly binding offer within the stated period, or when we expressly confirm your binding booking.

Before you make a binding declaration, you receive the conditions that apply to your booking together with these terms. We send you the contract confirmation by email, stating the agreed conditions and the terms incorporated into the contract.

3Price and payment

The total price in euros communicated and agreed before the contract is concluded is decisive. It includes applicable taxes and any mandatory costs that can be calculated in advance. Any local tourist tax is shown separately. Where it cannot be calculated in advance, we state the basis of calculation before the contract is concluded.

A deposit is payable where this was agreed before the contract was concluded. The amount, the due date, the available means of payment and the due date of the balance follow from the booking conditions. Deposits paid are set off against the total price.

4Scope of services and extras

The apartment category, the period of stay, the occupancy and the services included are governed by the booking agreement. Chargeable extras such as the fridge service or the bread delivery are ordered separately. Before you place a binding order we tell you the price or, where it is not yet fixed, the basis on which it is calculated.

5Cancellation, rebooking and no-show

Whether and until when you can cancel free of charge, what costs arise after that, and what applies if you do not arrive or leave early, follow from the rate conditions communicated to you and agreed with you before your binding booking. In the absence of a specific agreement, the statutory provisions apply.

For agreed cancellation deadlines, what counts is the moment your declaration reaches us. To help us assign it quickly, please send an email quoting your booking number. Rebooking requires our consent. We tell you about any change in price before the rebooking becomes binding.

In settling the account we take into account expenses saved and any income from letting the apartment to someone else for the period concerned. Payments made are set off against any justified claim. Any remaining credit is refunded. Statutory rights to terminate the contract free of charge are unaffected.

6Statutory right of withdrawal in distance selling

For a contract concluded online or by email covering a stay on a specific date or within a specific period, accommodation other than for residential purposes is not subject to the statutory 14-day right of withdrawal under section 18(1)(10) of the Austrian Distance and Off-Premises Contracts Act (FAGG). Agreed cancellation rights remain in place.

7Arrival, departure and use of the apartment

The agreed arrival and departure times follow from the booking conditions. Please let us know as early as possible if you will arrive late. The agreed maximum occupancy must be observed. When using the apartment, the sauna and the shared areas, please follow the safety and usage instructions given on site.

8Defects, damage and impediments to performance

Please report defects or damage as soon as you can, so that we can put things right. Damage, warranty, liability for property brought onto the premises and rights where services are not provided or only partly provided are governed by the statutory provisions.

9Applicable law and jurisdiction

Austrian law applies. Consumers retain the protection of the mandatory provisions available to them under the law of their habitual residence. Jurisdiction is governed by the statutory rules.

10Language versions

These terms and conditions were drawn up in German. The English and Dutch versions are provided for information only. In the event of any discrepancy between the language versions, the German version prevails. Mandatory consumer protection provisions of the country in which you are habitually resident remain unaffected.